Chaulux(“Company,”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our chauffeur and transportation services (“Services”), visit our website, or interact with us. By using our Services, you agree to this Privacy Policy.

1. Information We Collect We may collect the following categories of information:

Personal Information: Name, email, phone number, billing details, addresses, identification details (if required for security or travel).

Travel & Booking Details: Pickup and drop-off locations, flight information, event details, special requests.

Payment Information: Credit/debit card details, billing addresses, or corporate account information. 

Device & Usage Data: IP address, browser type, device information, website interactions, and cookies.

Optional Information: Preferences (beverage, music, seating), feedback, or survey responses.

2. How We Use Your Information We use your information to:

Provide and manage chauffeur and transportation services.

Process bookings, payments, and invoices.

Communicate with you about services, confirmations, or updates.

Enhance customer experience with personalization (amenities, preferences).

Maintain safety, security, and legal compliance.

Improve our website, services, and marketing efforts.

3. Legal Basis for Processing (GDPR) For clients in the European Economic Area (EEA), we rely on:

Contractual necessity (to fulfill your booking).

Consent (for optional marketing).

Legitimate interests (service improvement, fraud prevention).

Legal obligations (record-keeping, compliance).

4. How We Share Your Information We do not sell your personal information. We may share it only with:

Chauffeurs and service partners (limited to what is necessary for your booking).

Payment processors (to securely handle transactions).

IT and marketing providers (website hosting, email, analytics).

Legal authorities if required by law or to protect safety.

5. International Data Transfers Your information may be stored and processed in the U.S. or other countries where our service providers operate. We ensure adequate safeguards (e.g., Standard Contractual Clauses under GDPR) for international transfers.

6. Data Retention We keep personal data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. Payment information is not stored beyond the transaction unless you have a corporate account or recurring contract.

7. Your Rights Depending on your location, you may have the right to:

Access the personal data we hold about you.

Request corrections or updates.

Request deletion (“right to be forgotten”).

Restrict or object to processing.

Request a copy of your data (data portability).

Withdraw consent for marketing at any time.

8. Security We use administrative, technical, and physical safeguards to protect your information, including encryption for payment data and secure servers. (No system is 100% secure, and we cannot guarantee absolute security.)

9 .Cookies & Tracking Our website may use cookies, analytics, and similar technologies to improve functionality and personalize user experience. You may manage cookie preferences through your browser settings.

10 .Children’s Privacy Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we learn that we have, we will delete it immediately.

11. Changes to This Policy We may update this Privacy Policy from time to time. Continued use of our Services constitutes acceptance of the updated policy.

12. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: